Deliveries are occasionally delayed, as I'm sure you are aware, and we ask for your patience.
When we dispatch your order, the website will send you an email with track-and-trace information.
The vast majority of items are delivered on time, but for the few that run late, please use the track-and-trace information to find out when your parcel is due.
In case of problems, please contact the delivery provider directly.
Very rarely, parcels are so late that they are regarded as lost. The amount of time after dispatch that it takes for a parcel to become officially lost varies according to the delivery provider as well as your location.
Please check the delivery provider’s website for details. For Royal Mail Tracked 48, a parcel is not generally regarded as lost until the due date plus 7 working days.
If your parcel is lost, please contact as at firstname.lastname@example.org. After we have done our due-diligence, we will either resend the item or issue a refund.
We are based in the UK. If you live in a country where duty is payable on goods sent from the UK, please note that this is not included within the cost of the item. Customers are liable for their duty costs.